PENGARUH STABILITAS PEKERJAAN, PENGAYAAN PEKERJAAN DAN KEPUASAN KERJA TERHADAP KOMITMEN KARYAWAN
DOI:
https://doi.org/10.55171/apjms.v9i3.767Abstract
The purpose of this thesis is to investigate the mediating effect of job satisfaction on the relationships between job stability and job enrichment on employee commitment of clinic in the health organization. Data were collected from 54 clinic employees working in Mutiara Medika Rangkasbitung Clinic of Lebak Regency. Partial Least Squares were used for analysis since it is considered the best method to analyze the data containing both reflective and formative indicators. Results suggest that job satisfaction fully mediates the effects of job stability and job enrichment on employee commitment and the positive effects of the job stability and job enrichment on job satisfaction. This thesis confirms that job stability and job enrichment on employee commitment affect employee commitment via job satisfaction. Hence, job stability and job enrichment embed clinic employees in their jobs, and they are likely to improve their commitment. Furthermore, low levels of job stability and job enrichment must be addressed with a good environment clime in order to increase job satisfaction..References
Adresi, A. Al, & Darun, M. R. (2017). Determining relationship between strategic human resource management practices and organizational commitment. International Journal of Engineering Business Management, 9(1), 1–9. https://doi.org/10.1177/1847979017731669
Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. Journal of the American Medical Association, 288(16), 1987–1993. https://doi.org/10.1001/jama.288.16.1987
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective , continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.
Baek, H., Han, K., & Ryu, E. (2019). Authentic leadership, job satisfaction and organizational commitment: The moderating effect of nurse tenure. Journal of Nursing Management, 27(8), 1655–1663. https://doi.org/10.1111/jonm.12853
Berger, R. (2020). Optimal Shelf Availability Increasing Shopper Satisfaction,at the moment of truth. Retrieved from https://www.rolandberger.com/en/Insights/Publications/#!?categories.country=Global
Budiyanto, B., & Sutisna, A. J. (2019). Pengaruh Kepemimpinan Transformasional dan Budaya Organisasi terhadap Kepuasan Kerja Pegawai Kantor Pertanahan Kabupaten Lebak. Jurnal Studia Akuntansi dan Bisnis, 7(1).
Chen, Y., & Fulmer, I. S. (2018). Fine-tuning what we know about employees’ experience with flexible work arrangements and their job attitudes. Human Resource Management, 57(1), 381–395. https://doi.org/10.1002/hrm.21849
Deepa, E., Palaniswamy, R., & Kuppusamy, S. . (2014). Effect of Performance Appraisal System in Organizational Commitment, Job Satisfaction and Productivity. Journal of Contemporary Management Research, 8(1), 72–82.
Donald, A., Jacobs, L. C., & Sorensen, C. (2006). Introduction to Research in Education (8th ed.). Wadsworth: Cengage Learning.
Drewery, D. (2019). Retaining contingent frontline staff through job enrichment: the case of seasonal student workers. Managing Sport and Leisure, 24(6), 387–399. https://doi.org/10.1080/23750472.2019.1684835
Ezenduka, P. N., Nwaneri, A. C., Ndie, E. C., & Ude, C. C. (2016). Assessment of nurses perception of the use of job enrichment as motivator by the nurse manager at Enugu State University Teaching Hospital, Parklane. International Journal of Medicine and Medical Sciences, 8(6), 62–65. https://doi.org/10.5897/ijmms2016.1235
Fabi, B., Lacoursière, R., & Raymond, L. (2015). Impact of high-performance work systems on job satisfaction, organizational commitment, and intention to quit in Canadian organizations. International Journal of Manpower, 36(5), 772–790. https://doi.org/10.1108/IJM-01-2014-0005
Fornell, C., & Larcker, D. F. (1981). Unobservable Variables and Measurement Error : Algebra and Statistics. Journal of Marketing Research, 18(3), 382–388.
Hair, F. H., Black, W. C., Babin, B. J., Anderson, R. E., Black, W. C., & Anderson, R. E. (2018). Multivariate Data Analysis (7th Editio). Hampshire, UK Cengage Learning. https://doi.org/10.1002/9781119409137.ch4
Jeon, H., & Choi, B. (2012). The relationship between employee satisfaction and customer satisfaction. Journal of Services Marketing, 26(5), 332–341. https://doi.org/10.1108/08876041211245236
Jöreskog, K. G., Olsson, U. H., & Wallentin, F. Y. (2016). Multivariate Analysis with LISREL. (P. Bickel, P. Diggle, S. E. Fienberg, U. Gather, & S. Zeger, Eds.), Springer International Publishing (Springer S, Vol. 34). Switzerland: Springer. https://doi.org/10.1007/978-3-319-33153-9
Kloutsiniotis, P. V., & Mihail, D. M. (2018). The link between perceived high-performance work practices, employee attitudes and service quality: The mediating and moderating role of trust. Employee Relations, 40(5), 801–821. https://doi.org/10.1108/ER-08-2017-0201
Kundu, S. C., Kumar, S., & Gahlawat, N. (2019). Empowering leadership and job performance: mediating role of psychological empowerment. Management Research Review, 42(5), 605–624. https://doi.org/10.1108/MRR-04-2018-0183
Mazurenko, O., Gupte, G., & Shan, G. (2015). Analyzing U.S. nurse turnover: Are nurses leaving their jobs or the profession itself? Journal of Hospital Administration, 4(4), 48–56. https://doi.org/10.5430/jha.v4n4p48
Meng, B., & Han, H. (2014). The Effects of Empowerment on Employee Psychological Outcomes in Upscale Hotels. Journal of Hospitality Marketing and Management, 23(2), 218–237. https://doi.org/10.1080/19368623.2013.768189
Navarro-Abal, Y., Sáenz-De la Torre, L. C., Gómez-Salgado, J., & Climent-Rodríguez, J. A. (2018). Job satisfaction and perceived health in Spanish construction workers during the economic crisis. International Journal of Environmental Research and Public Health, 15(10). https://doi.org/10.3390/ijerph15102188
Noor, J. (2017). Metodologi Penelitian. Jakarta: Kencana.
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (3rd ed.). United States of America: McGraw-Hili, Inc.
Origo, F., & Pagani, L. (2009). Flexicurity and job satisfaction in Europe: The importance of perceived and actual job stability for well-being at work. Labour Economics, 16(5), 547–555. https://doi.org/10.1016/j.labeco.2009.02.003
Prasetio, A. P., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction , Organizational Commitment , and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5(1), 32–38. https://doi.org/10.13189/ujm.2017.050104
Probst, T. M. (2003). Development and validation of the job security index and the job security satisfaction scale: A classical test theory and IRT approach. Journal of Occupational and Organizational Psychology, 76(4), 451–467. https://doi.org/10.1348/096317903322591587
Putri, W. H., & Setianan, A. R. (2019). Job enrichment, organizational commitment, and intention to quit: The mediating role of employee engagement. Problems and Perspectives in Management, 17(2), 518–526. https://doi.org/10.21511/ppm.17(2).2019.40
Rajadhyaksha, U. (2012). Work‐life balance in South East Asia: the Indian experience. South Asian Journal of Global Business Research, 1(1), 108–127. https://doi.org/10.1108/20454451211207615
Ruiz-Palomo, D., León-Gómez, A., & García-Lopera, F. (2020). Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender. International Journal of Hospitality Management, 90(June), 102637. https://doi.org/10.1016/j.ijhm.2020.102637
Seema, Choudhary, V., & Saini, G. (2021). Effect of Job Satisfaction on Moonlighting Intentions: Mediating Effect of Organizational Commitment. European Research on Management and Business Economics, 27(1), 100137. https://doi.org/10.1016/j.iedeen.2020.100137
Sekaran, U., & Roger, B. (2016). Research Methods for Business (7th ed.). United Kingdom: John Wiley & Sons Ltd.
Slåtten, T., & Mehmetoglu, M. (2011). Antecedents and effects of engaged frontline employees: A study from the hospitality industry. Managing Service Quality, 21(1), 88–107. https://doi.org/10.1108/09604521111100261
Yao, T., Qiu, Q., & Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76(September 2017), 1–8. https://doi.org/10.1016/j.ijhm.2018.03.018