The Effect of Self-Efficacy to Organizational Citizenship Behavior at the XL Axiata Jakarta

Abstract

This research investigated the association between five self-efficacy variables namely; past performance, vicarious experience, verbal persuasion, internal physiological states and Organizational Citizenship Behavior (OCB). OCB was made up of five components namely; altruism, conscientiousness, civic virtue, sportsmanship and courtesy. A questionnaire survey was conducted on thirty employees XL Axiata Provider in Jakarta with purposive sampling. The results show that vicarious experience is all significantly correlated with all components of OCB. Overall, the study contributes to theories and application of self-efficacy and OCB.