PERANCANGAN SISTEM MONITORING ANTRIAN JASA STEAM KENDARAAN MENGGUNAKAN TEKNOLOGI IOT DAN JARINGAN NIRKABEL
Abstrak
The development of Internet of Things (IoT) and wireless networks provides opportunities to improve the efficiency of vehicle steam service, especially in queue management. This study aims to design a real-time queue monitoring system using IoT technology integrated with wireless networks. This system enables customers and service managers to monitor queue positions without being physically present. The design method uses an embedded system approach with queue sensors and Wi-Fi communication modules. Test results show the system can provide accurate queue information with minimal delay, increasing customer satisfaction and operational efficiency.Referensi
Ashton, K. (2009). That ‘Internet of Things’ thing. RFID Journal. Retrieved from https://www.rfidjournal.com/articles/view?4986
Brown, R. (2011). Practical electronics handbook (6th ed.). Oxford: Newnes.
Gelenbe, E., & Pujolle, G. (1998). Introduction to queueing networks (2nd ed.). New York: John Wiley & Sons.
Kurose, J. F., & Ross, K. W. (2017). Computer networking: A top-down approach (7th ed.). Boston: Pearson.
Smith, A., & Jones, B. (2015). Automated Queue Management Systems. International Journal of Service Industry Management, 26(4), 530-545.
Smith, A., & Jones, B. (2015). Automated queue management systems: Enhancing customer service through real-time data. International Journal of Service Industry Management, 26(4), 530–545. https://doi.org/10.1108/IJSIM-04-2015-0076
